Vyncent Rodriguez studied computer engineering at the Universidad Valle de México and graduated with a Bachelor of Science degree. He also holds an Oracle Cloud Infrastructure Associate Foundations certification, an Oracle Cloud Data Management Foundations certification, and is a certified Python Entry Level programmer.
He began his professional career as a Support Engineer and Customer Support Representative at Teleperformance, a leading business process outsourcing (BPO) company with approx. 490,000 employees worldwide, in the Monterrey region of Mexico. His successes there led to his promotion to Network Consulting Engineer (level 2), responsible for customer service management, project management, infrastructure as well as operations & wireless networks.
He found his next challenge in a leadership position as Noc Shift Lead at Hexaware Technologies, a digital and technology services company with approx. 32,000 employees worldwide, in Mexico. Vyncent Rodriguez managed teams of up to 15 engineers per shift and was responsible for quality monitoring and improvement, developing KPIs, metrics and QA processes, as well as troubleshooting with Juniper, Cisco and Fortigate.
In the next step, he increased his leadership responsibilities with the position of Noc Lead at HCLTech, a global information & technology consulting company with approx. 223,000 employees worldwide, in Mexico, where he led teams of up to 15 employees in 3 shifts. His responsibilities also included processing L1/L2 support tickets in ServiceNow, developing KPIs and KMIs, as well as LAN/WAN migrations and implementing new configurations.
Vyncent Rodriguez then became Technology Lead at Infosys in Monterrey/Mexico, a leading global provider of IT services with approx. 320,000 employees worldwide, where he served as a subject matter expert (SME) for Google Cloud Platform (GCP) environments and mentor for new employees. He led teams of up to 15 engineers, managed critical security configurations and provided essential support in the development of solutions for L1/L2 Kubernetes issues.
His next challenge was the position of Site Reliability & Senior Support Engineer at Blue Yonder (formerly JDA Software), a specialist in end-to-end supply chain management solutions with approx. 8,000 employees worldwide, based in Mexico. He was a network consultant for complex escalations on GCP and Azure cloud platforms and responsible for developing Python scripts, code versioning in GitHub, as well as proactive network monitoring with Splunk, Zabbix, and AppDynamics.
As a consultant, Vyncent Rodriguez has more than 10 years of extensive experience and success, including supporting large-scale call centre network infrastructures, managing, optimising and supporting critical network infrastructures and systems, as well as leading and developing technical teams of up to 20 engineers. He also has proven expertise in network and infrastructure technologies (Fortinet, Cisco, Juniper, etc.), network security (ACLs, port security, etc.), cloud and DevOps (GCP, Azure, GitHub, Python, etc.), as well as security and identity (IAM, PKI, 2MFA, etc.).
Vyncent Rodriguez is your Expert in the fields of IT/Digitalisation, IT Engineering and technical Project Management, particularly in the IT/Telecommunications, Industry and Services Sectors.
- Bachelor of Science in Computer Engineering, Universidad Valle de México in Mexico
- Oracle Cloud Infrastructure Associate Foundations Certification
- Oracle Cloud Data Management Foundations Certification
- Certified Python Entry Level Programmer
- AWS Cloud Practitioner and Solutions Architect, Cisco CCNA, Fortinet I, II, III and IV
- IT & Digitalisation: Consulting on cloud adoption (GCP, Azure), automation, SRE best practices, as well as building resilient cloud-native network infrastructures.
- IT Engineering: Consulting on network architecture, security optimisation, SD-WAN implementation as well as infrastructure migrations for Cisco, Fortinet, and Juniper environments.
- Technical Project Management: Managing cloud migration projects, infrastructure deployments, network upgrades, and security implementations.
- Interim Technical Management: Serving as an interim expert or manager to lead technical teams, manage critical incidents as well as ensure operational excellence and SLA compliance.
- Industry Expertise: telecommunications & IT, industrial & services sectors.
- Site Reliability & Senior Support Engineer at Blue Yonder (formerly JDA Software, approx. 8,000 employees worldwide) in Mexico:
- Network consultant for escalations, Azure network monitoring, provision of SQL query support for MySQL & Oracle databases.
- Development of Python scripts and code versioning in GitHub.
- Proactive monitoring of networks with Splunk, Zabbix and AppDynamics.
- Support for Kubernetes environments on GCP & Azure platforms.
- Support for warehouse management systems & logistics processes.
- Technology Lead at Infosys (approx. 320,000 employees worldwide) in Monterrey/Mexico:
- Leading teams of 12 to 15 engineers per shift.
- Cyber security & cloud engineer, subject matter expert (SME) and mentor for new employees.
- Providing critical infrastructure support for GCP environments.
- Resolving Level 1 & 2 Kubernetes issues.
- Managing & configuring IAM, PKI, 2MFA, RBAC, ACLs, and NACs.
- Implementing & configuring security & IAM solutions.
- Resolving escalations for P1/P0 incidents.
- Database support for MySQL & Oracle.
- ENG/SOC Coordinator at ADV Integrators & Consultants, a computer and network security consultancy in Mexico City:
- Managing a team of 20 engineers (network engineers and SOC analysts).
- Monitoring quality, QA feedback, developing KPIs & KMIs.
- Managing Cisco & Fortigate hardware.
- Monitoring the network with Splunk & QRadar.
- Performing threat hunting and vulnerability testing.
- Noc Lead at HCLTech (approx. 223,000 employees worldwide) in Mexico:
- Management of teams with 12 to 15 employees in 3 shifts.
- Processing of L1/L2 support tickets in ServiceNow.
- Monitoring of quality, QA feedback, development of KPIs & KMIs.
- Providing SD-WAN support on Fortigate.
- Assisting with LAN/WAN migrations using Juniper, Cisco, Fortinet and Arista hardware as well as implementing new configurations.
- Monitoring virtual Windows & Linux machines using vRealize Operations (vROps).
- Noc Shift Lead at Hexaware Technologies (approx. 32,000 employees worldwide) in Mexico:
- Management of teams with 12 to 15 engineers per shift.
- Quality monitoring & improvement.
- Development of KPIs, metrics and QA processes.
- Work in production & corporate environments.
- Troubleshooting with Juniper, Cisco and Fortigate.
- Development of training & course materials.
- Network Engineer (Level 2) at Teleperformance (TP, approx. 490,000 employees worldwide) in the Monterrey region/Mexico:
- Customer service management, project management, virtual private network (VPN), network administration & security, local area network (LAN), SD-WAN support on Fortigate, coaching & mentoring, etc.
- Network Consulting Engineer: infrastructure, operations & wireless networks, etc.
- Floor/Nesting Support: Support for new agents at Nesting & Learning Lab, Tier 2 technical support, Customer Support Representative, Helpdesk Support, etc.
Technologies, AI, art, learning new skills, self-taught learning/self-educated, playing the guitar, promote the social behaviour and skills of my child (who has autism).
Acueducto de San Luis 1337, Fracc Sierra Morena
67193 Guadalupe/Mexico
Email: mexico@insecogo.com
