Rohit Kachroo holds a Bachelor's degree in Physics from the Mumbai University in India as well as a postgraduate degree in IT Management from the University of Wales in Newport/UK.
After graduating, he began his professional career in the technology sector at leading global companies such as Orange Business, Wipro, Atos, I-Gate, Amdocs and T-Systems. He progressed from Service Coordinator, Lean Consultant and Deputy Manager for organisational excellence to Associate Manager with overall responsibility for several teams, project management, best practices, process optimisation, comprehensive service strategies and agile transformations. At T-Systems, he received the Top Performer Award several times for his outstanding performance.
Rohit Kachroo subsequently held executive positions in the financial services and consulting sectors. He was a Portfolio Manager at Tietoevry, Vice President of IT Optimisation at Northern Trust and Head of Transformation at TopSource Worldwide. His responsibilities – among other things – included complete business transformations, the integration of new technologies and automation solutions, the development and implementation of a strategic data/IT service governance model, as well as the design and introduction of a business intelligence framework for data analysis and evaluation of the IT service portfolio.
His extensive experience is complemented by numerous other qualifications, such as the certification in ITIL 4 Foundation, certification in Six Sigma Green Belt, certification as a Scrum Master and certification in Prince 2. He is also a certified Emotional Intelligence Trainer & Coach from SHRM/Society for Human Resource Management and was a guest lecturer on this topic. He is currently pursuing his doctorate at Golden Gate University in San Francisco/USA.
He actively engages in professional networks, contributing his knowledge and often acting as a thought leader. He is distinguished by his global experience, multidisciplinary approach, as well as his commitment to purpose-driven technology and mindful leadership, transforming people and organisations and achieving extraordinary results.
Rohit Kachroo is your Expert in the fields of Management & Board Consulting, strategic and technological Business Transformation, IT/Digitalisation and Business Process Optimisation, as well as the Development of Emotional Intelligence and Leadership Skills.
- Bachelor's degree in Physics, Mumbai University/India
- Postgraduate degree in IT Management, University of Wales, Newport/UK
- Qualified certifications:
- Certificate in ITIL 4 Intermediate – Foundation & Service Transition, Axelos
- Certificate in Six Sigma Green Belt
- Certificate in SaFe5 – Scrum Master (Scaled Agile)
- Certificate in Prince 2 – Foundation & Intermediate (APMG International)
- Certificate as ISO 20000 Lead Auditor
- Certificate as Emotional Intelligence Trainer & Coach, HRCI/Human Resource Certification Institute, SHRM/Society for Human Resource Management & CPD
- Certified Independent Director (MCA)
- Management & Board Consultant for:
- IT/Digitalisation
- Strategic & Technological Business Transformation
- Lean/Agile Methods
- Business Process Optimisation & Workflow Automation
- Establishment & Management of Service/Customer Teams
- Coach & Trainer for emotional intelligence, leadership development & certification courses.
- Consulting & Coaching in the industrial, service, retail and trade, health and public sectors, as well as family businesses.
- Management & Board Consultant for IT/digitalisation, strategic & technological business transformation, lean practices, agile methods, business process optimisation & workflow automation, establishment & management of service/customer teams, as well as Coach & Trainer for emotional intelligence, leadership development & certification courses. Consulting & coaching in the industrial, service, retail and trade, health and public sectors, as well as family businesses.
- Head of Transformation at TopSource Worldwide in Pune/India, with group headquarters in London/England, responsible in particular for business transformation (including system & process optimisation, automation & digitalisation), building & managing high-performing teams, integrating new technologies & automation solutions into the IT infrastructure, continuously improving customer & business processes, stakeholder management, as well as establishing a culture of continuous improvement & operational excellence.
- Vice President IT Optimisation at Northern Trust in Pune, with headquarters in Chicago/USA, responsible in particular for the development & implementation of a strategic data/IT service governance model, development & introduction of a business intelligence framework for data analysis & evaluation of IT services, management of process transformation initiatives, modernisation of infrastructure, cost savings (in millions) through improved supplier management, etc.
- Portfolio Manager at Tietoevry in Pune, with headquarters in Helsinki/Finland, responsible in particular for strategic improvements to the existing portfolio through new or improved services, introduction of data-driven portfolio and service lifecycle management, as well as risk management across the entire portfolio.
- Associate Manager in Service Management at T-Systems ICT India Pvt. Ltd. in Pune, a subsidiary of Deutsche Telecom in Germany, responsible in particular for team management (more than 20 employees, quality as a service, reporting as a service & global automation), project management & quality assurance, best practices & process optimisation, development & implementation of an overall service strategy, agile transformation for delivery & support functions, reduction of customer escalations, budgeting, resource allocation, identification & implementation of cost savings, as well as development & implementation of life cycle management processes for IT services; multiple recipient of the Top Performer Award.
- COE (Center of Excellence) Specialist for Organisational Excellence & Lean Implementations at Amdocs India Pvt. Ltd. in Pune, with headquarters in Saint Louis/USA, responsible in particular for managing the development cycle of a SharePoint tool for automating the resource request management process, as well as for redesigning processes for incident, problem, change & release management.
- Deputy Manager for Organisational Excellence & Quality Management at I-Gate in India, with headquarters in Bridgewater/USA, responsible in particular for redesigning the risk assessment & reporting methodology, as well as for process & quality improvements.
- Cluster Incident Manager/NSN & Lean Consultant for Process Consulting at Atos India Pvt. Ltd. in Pune, with headquarters in Bezons/France, responsible in particular for managing transformation projects (service, productivity, mergers, etc.), change management and process optimisation.
- Site In-Charge/Helpdesk Manager at Wipro Infotech Ltd. in Bengaluru/India, responsible in particular for infrastructure management, process improvements, project & team management, as well as implementation of ITIL V2/V3 training courses.
- Assistant Manager/Pre-Sales at Raffles Solutions Pvt. Ltd. in India, with headquarters in Singapore, responsible in particular for the development & implementation of solutions in sales and pre-sales.
- Service Coordinator at Orange Business Services in India, with headquarters in Issy-les-Moulineaux/France, responsible in particular for coordinating global services with local field engineers as well as suppliers to ensure the timely delivery of spare parts.
Writing (books, poems), problem solving, travelling, personal development, self-management, business consulting, training & coaching, AI enthusiasm/initial applications, developing & deploying micro-solutions, photography.
